Carlton Downtown Hotel

The location was excellent and very close to the Financial Center Metro station and very convenient to go anywhere in Dubai. Also I would like to say a special thank you to Calvin at reception who upgraded my room to a suite without me asking and extended my check-out time to 3pm.

I was staying here for the second time. I had the same amazing experience, this time with my family. I compliment the staff for their gracious hospitality especially Ellie at the reception who upgraded us to a two-bedroom suite. My family holiday was a memorable one! We had a late check-in. The manager at Bayty restaurant requested the chef to make us a bowl of curry as the buffet lunch was about to close. That was kind of him.

The front desk staff is exceptional 👌. I mistakenly canceled my booking after payment, Precious (Carlton Reception desk) spent a week trying to have the booking reinstated with bookings.com. She kept me updated at all times and even gave me her whatsapp number for ease of contact. That, to me, is going beyond the call of duty. On arrival, Walley (Reception Manager) reinstated my booking with no hassle 👌, he was willing to deal with bookings.com processes once I was comfortably allocated a room.. Friendly and efficient How can I forget the concierge team... we traveled as a group, and our bus did not have luggage space big enough for all the bags.. The bus driver stood there, scratching his head. That's when the team stepped in like superheroes.... in no time, the bags were all neatly packed in the bus, and we were on our way The rooms exceeded our expectations. Spacious with full kitchen, dining area, TV room, guests toilet separate from the ensuite bathroom. Carlton Downtown is nicely located... 3 min to the metro station, 30 min walk to Dubai Mall, Birj Khalifa, Fountain, 1 metro station from Museum of the Future. The view of Burj Khalifa from my room was an unexpected bonus.

The hotel's location was excellent, right in the heart of the city, making access to various attractions and amenities extremely convenient.The breakfast provided was exceptional, with a wide variety of high-quality, delicious foods that catered to all tastes.The staff were not only helpful but also consistently friendly and cheerful, which made every interaction a pleasure and greatly enhanced the overall stay.

The staff , all, helpful and kind. The location, is next to gate avenue, I enjoyed walking in gate avenue, difc, and Dubai Square day and night. many supermarkets and grocery stores are located nearby and a diversity of places to eat. My room is big, with kitchen facilities including electric stove, microwave, and a washing machine. Plus a big fridge with refrigerator. The furniture is aged but the room is comfortable in general. Breakfast has very limited items with almost no diversity, however it is very fresh, and the staff are really nice and caring. The pool is not big, but calm and comfy for sunbathing. And, it was good that the pictures of the room were exactly as it is.